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If your employer asked you to install WebWork, you have probably wondered what it actually sees. Does it log your browser tabs? Does it take screenshots? Can it tell when activity looks unusual? WebWork's own help center answers most of this, and a few answers depend on the plan your company pays for and the settings an admin chose. Here is what is documented, and where you should check your own account instead of guessing.
The short version
Depending on settings, WebWork can record tracked hours, an activity percentage, screenshots or short screenshot clips, the apps and websites used during tracked time, and idle periods. It counts keyboard, mouse and scroll input. It does not record what you typed.
Plan level matters. Several features below are tied to the Plus or Premium plans, so a colleague at another company may see something different from you.
Does WebWork track tabs?
It tracks apps and websites, and on higher plans it goes further. WebWork says it tracks the apps and websites used during active work sessions, with time spent in each and a split between active and inactive time. On Plus and Premium, admins can also see window titles. Its support article on URL tracking says URLs are logged when members track with the Desktop App and are viewed in the Apps and Websites report, under an Advanced tab described as available on Plus and Premium.
WebWork does not describe "tab tracking" as its own feature. What is documented is app names, window titles and URLs. Each app or site gets a Productive, Neutral or Non-Productive label, assigned by AI and adjustable by admins per workspace or team. The same site can be productive for one role and not another.
Two limits are documented. Tracking runs only while the timer is on, and the web tracker and browser extension do not capture screenshots.
How do WebWork screenshots work?
Screenshots are a setting, not a given. Workspaces choose a default mode (screenshot, video clip, or off), and it can be overridden per project, member or contract.
- Frequency: up to 3 per 10 minutes on Pro, up to 10 on Plus and Premium. Video clips are not available on Pro.
- Blur: captures can be blurred, with adjustable intensity, or left readable.
- Notification: in visible mode a pop-up appears in the corner of your screen. A background mode captures without one.
- Monitors: multiple monitors are captured by default, and owners can let members choose which ones are tracked.
- Who sees them: managers view them in the web app. Members can open their own in the desktop app.
- Deleting: members can delete individual screenshots or all of them. Deleting a screenshot also deletes its time entry.
- Retention: 3 months on Pro, 1 year on Plus and Premium.
Screenshots are only captured through the Desktop App.
What does the activity level actually measure?
WebWork says activity is calculated from keystrokes, mouse clicks and wheel scrolls while the timer runs, usually in 10-minute intervals. Its help center states that mouse movement alone does not count. The default bands are low below 30%, medium 30% to 60% and high above 60%, and managers can change the ranges and the sensitivity.
WebWork's own troubleshooting page admits the limits. It says the tracker can only detect those three input types, so reading or listening produces no signal. Remote desktops and virtual machines can register as inactive because the tracker runs on your local machine. Missing system permissions, such as Accessibility on a Mac, can stop activity registering at all.
How does idle time work?
The desktop tracker has a maximum inactive minutes setting chosen by the workspace owner. When you cross it, a pop-up asks whether you were working. Choosing no discards the idle period. Choosing yes adds it back, recorded as idle time, and you can use a slider if you only worked part of it. Owners can switch off adding idle time, and can require descriptions for it.
Idle detection is skipped during video meetings in Zoom, Google Meet, Microsoft Teams and Skype. The Silent Tracker works differently: it stops without asking whether you were working, so there is no pop-up to reclaim the time.
Can WebWork detect artificial activity?
People often ask whether WebWork can catch fake activity, so here is the precise answer. WebWork has an Unusual Activity feature, which its FAQ says is part of the Premium plan. Admins have to switch it on, and members must use the Desktop Time Tracker.
WebWork's documentation describes pattern flags, not software scanning: very high activity sustained for a long stretch, input that is unusually uniform, long shifts with no low-activity minutes, and lopsided keyboard-to-mouse ratios. The exact thresholds are on WebWork's Unusual Activity page. WebWork says such patterns "may indicate" artificial or scripted input, and it lists other explanations too, including burnout and forgotten tracking. The documentation does not say it identifies specific tools.
So the honest framing is that a flag is a statistical oddity, not a finding of wrongdoing. Someone doing long, repetitive data entry can produce a steady, high pattern. A flag deserves a conversation, not an assumption.
What WebWork does not capture
- What you typed. WebWork says it counts how often you use the keyboard, mouse and scroll wheel, and cannot log specific inputs or passwords.
- Time when the timer is off. Its apps and websites page says tracking runs only while the timer is on.
- Devices without the tracker. A phone or personal laptop without the app produces no data.
- Screenshots from the web tracker or extension.
What it sees versus what it understands
WebWork sees input and applications. It does not see work. A client call, a long read or a hard design problem can all look like a quiet stretch. The company's own FAQ says effective tracking shows "what gets done, not every mouse click", which is a fair thing to quote back when a number is read without context.
If your real work keeps landing in the invisible column, that's the problem LazyWork was built for.
How can I check my own WebWork data?
Open the desktop app and look at your own screenshots, then look at your timeline and activity colours. WebWork describes transparent tracking as giving employees access to their own data. If your company enabled it, the Apps and Websites report shows what is being logged. It is also worth asking your admin which plan you are on, whether screenshots are blurred, and whether Unusual Activity is enabled.
What is reasonable to raise with a manager?
- Ask what activity range the team treats as normal. The default bands are adjustable, and WebWork notes that every team works differently.
- Point to the app and window-title data as context for a low number during reading, calls or research.
- Ask whether a flag has been reviewed alongside your timeline before it is treated as a concern.
Frequently asked questions
Does WebWork record my screen all the time?
No. It takes screenshots or short clips at intervals while the timer runs, if the workspace has screenshots turned on. Pro allows up to 3 per 10 minutes and Plus and Premium up to 10.
Can WebWork see incognito or private browsing?
WebWork's documentation does not address this, so it is left out here. Check what your own Apps and Websites report shows.
Does WebWork read what I type?
No. Its FAQ says it only counts keyboard, mouse and scroll activity.
What happens if I delete a screenshot?
The related time entry is deleted with it, so the hours it covered disappear too. Whether members can delete depends on permissions your company sets.
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